험블 번들 환불 후기 2

 

앞선 글에 이어서 다른 환불 후기입니다. 이번에는 좀 까다로운 환불 절차를 알아보도록 하겠습니다. 결제 오류로 특정 번들에 대한 결제가 두 차례 진행되었고 이 때문에 번들 하나의 두 번째 티어를 위해서 3달러면 충분한 것을 5달러가 결제되어 원치 않는 차액 2달러를 환불 요청하는 것입니다. 글을 쓰면서 보니 당시에 모바일로 작성해서 오타가 많네요…

진행 과정

Lamanus
i add 2 more dollers to android bundle half day ago but that time the payment os not proceeding. thus i do it one more and got the second tier and now i notice that 2 more dollers paid again (totally $5). i jope to return my last order.

Humble Bundle
Hi there!
Thanks for reaching out! I’d be happy to assess that refund for you. I’ll just need the transaction ID. The transaction ID should be a 13 character value that begin with X. If you’re having trouble finding it, here’s a handy help-article:
[Locating your Humble Transaction ID](https://support.humblebundle.com/hc/en-us/articles/202556850-Finding-Your-Humble-Transaction-ID)
Please take a look for that and let me know! Looking forward to getting this resolved.

Lamanus
I have only paypal transaction id 47123451234512345.
This is not a regular buying and I add $2 to my previous bundle purchases. I’v never thought you request transaction ID for this.
Here is original one, XXXXXXXXXXXXX.

Lamanus
To make sure, I just want to decrease my payment from $5 into $3, that is enough to get the second tier of android bundle.

Lamanus
Still no reaction and the bundle has almost finished. Where is the ninja?

Humble Bundle
Hi there,
Thanks for sending your order information along! I went ahead and issued your refund back to your original payment method of $2 for
XXXXXXXXXXXXX
You should see the refund post in 5-7 business days at the latest (often they post much sooner).
Just let me know if you have any further questions or concerns and I’ll be happy to help. Otherwise, take care and happy gaming!

후기

역시 이번에도 환불은 진행되었습니다. 다만, 처음에 Transaction ID를 제대로 찾아서 제출하지 못해서 시간이 조금 걸렸으며, 주말을 중간에 끼는 바람에 진행과정이 지체되어 7월 7일 신청한 환불은 13일에 통과되었습니다. 겨우 2달러라고 할 수 있지만… 글쎄요. 생각하기 나름이겠지요. 진행 과정 참고하시길 바랍니다.

나만의 평점: ★★★★★

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