험블 번들 고객지원 후기

2월 말에 진행되었던 문명 번들을 구매하면서 문제가 발생하여 이를 해결하는 과정을 공유해보고자 합니다. 당시 문명 번들중에서 문명5는 지역제한의 문제로 인해서 취소선이 나타나 있었고, 저는 이를 알면서도 구매하고자 하였는데, 그 이유는 문명의 DLC들을 얻기 위해서였습니다. DLC들은 명백하게 취소선이 그어져있지 않아서 아무 문제없이 구매가 가능할 것으로 판단하고 구매를 진행합니다.

그런데, 스팀에 등록하려고 하니 지역제한이 걸렸다면서 DLC가 등록이 되지 않는 사태가 벌어졌고 급한 마음에 바로 환불을 요청합니다. 아래의 내용들은 환불 요청 이후에 고객센터의 직원과 주고받은 대화 내역입니다.

진행 과정

Lamanus
When I buy this bundle, the Civilization V is not available for my country but later I noticed that the DLC’s are too! Why you did not marked the break lines for that? It make me totally misleading and want to cancel my order. If the DLC’s are not available, this is not worth for me.

Lamanus
Still the problem is not fixed. I thought that there are many people whose want to get the DLCs only even though the original is restricted. Those may struggle the same problem with me, cuz humblebundle only shows region restriction for original copy. Please fix this issue and also refund it to me.

Humble Bundle
Hello there!
Thank you for reaching out about this! Unfortunately it appears that you were given the incorrect keys. I’d like to request that you attempt to redeem your content once more as this should be fixed for you!
Please let me know if this works. I look forward to hearing back from you!

Lamanus
For example, when I try to redeem “Civilization V: Brave New World” with given key XXXXX-XXXXX-XXXXX, steam returns the message as below:
Not Available
Sorry, but the following items are not available for purchase in this country. Your purchases has been cancelled.
which means that the key is locked for my region but as I described before, the DLC’s are not shown as region locked at humblebundle homepage. At least one of HB’s description for the items or the key is wrong. Whatever I can’t redeem the key and once again request to refund this item.

Lamanus
Well, the keys are refreshed, and it works. Good

Lamanus
For the Beyond Earth, the same problem happens again.
For the Civilization, the problem resolved.

Humble Bundle
Hello once more!
Thank you for updating me and letting me know that this worked for you! I have gone ahead and fixed your Beyond Earth key as well and you should be good to go for you!
Please let me know once again if you experience any additional issues with your redemption.

Lamanus
Thank you for fast and nice assistance but the new key is also region locked.
Also, I am not confident for the dlc’s of beyond earth, anyway this should fix first.

Humble Bundle
Hello again!
I’ve looked into this further and have altered this once more for you. Please attempt to redeem your content again and you shouldn’t have any issues.

Lamanus
My issue is now been resolved by your dedicated efforts. I have no idea why this issue happen and it is very strange experiences for me. Anyway, thank you again and close this ticket please ?
5/5 stars for services, my satisfaction and your patience.

Humble Bundle
Hello again!
It has been my pleasure to lend a hand for your trouble today! Please don’t hesitate to reach out in the future if you should have any additional questions or concerns!

후기

부족한 영어로 약 이틀에 걸쳐서 결국 환불은 받지 못했지만 원래 목적이었던 문명5의 DLC들을 지역제한이 없는 키들을 제공받아서 등록 완료하였습니다. 중간에 Beyond Earth도 같은 문제가 있었지만 신속한 조치덕분에 이 역시도 무사히 등록 완료하였습니다. 이따금 저와 같거나 혹은 전혀 다른 문제를 겪으실 수도 있을텐데, 고객센터는 제가 생각하는 것보다는 더 활발하게 문제의 해결책을 주거나 대안을 제시하는 것 같습니다.

나만의 평점: ★★★★★

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